Terms & conditions
Last updated: 13 October 2026
These terms apply to the ARVOXY website (arvoxy.com) and to the ARVOXY hotel software services (the “Services”) provided by ARVOXY SYSTEM PRIVATE LIMITED (“ARVOXY”, “we”, “us”), registered in India. By creating an account, paying for a subscription or using the Services, the hotel or business (“Customer”, “you”) agrees to these terms.
1. The Services
ARVOXY provides cloud software for hotels and hospitality businesses: Property Management (PMS), Booking Engine, Point of Sale (POS) and Channel Manager, used through a web browser at hub.arvoxy.com and the hotel’s booking website. The products, number of rooms and users included in your account are those shown in your subscription.
2. Accounts and access
The hotel owner is responsible for the accounts created for its staff, for keeping passwords private and for all activity under its account. Tell us at once if you believe an account has been used without permission. We may suspend access that puts the Services or other customers at risk.
3. Subscription, prices and payment
Subscriptions are prepaid for the period you choose (for example 1, 3, 6 or 12 months). The price, any discount and applicable GST are shown in your account before you pay. Payments can be made online through our payment partner Razorpay (UPI, cards, net banking, wallets) or by bank transfer. We do not see or store your full card details.
Your products are extended for the paid period as soon as the payment is confirmed, and a GST invoice is issued to the business details in your account. If a subscription is not renewed by its due date, the products may be paused until payment is received. We may change prices for future periods with at least 30 days’ notice; prices for a period already paid do not change.
4. Your data
The data you enter (reservations, guests, bills, staff and so on) belongs to you. We process it only to provide the Services, keep it confidential and do not sell it. We take regular encrypted backups. You are responsible for having the right to collect your guests’ information and for keeping it accurate, including guest identity records required by law. See our Privacy policy.
5. Acceptable use
You agree not to misuse the Services: no unlawful content or activity, no attempts to break security or access other customers’ data, no reselling of the Services without our written consent, and no use that overloads the systems.
6. Availability and support
We work to keep the Services available at all times but do not promise uninterrupted service; planned maintenance is done at quiet hours where possible. Support is available by email and through the help desk in the software.
7. Third-party services
Some features connect to other services (online travel agents, payment gateways, email and messaging providers, Google). Their own terms apply to them, and we are not responsible for their availability or actions.
8. Limitation of liability
To the extent permitted by law, ARVOXY is not liable for indirect or consequential losses such as lost bookings, revenue or profits. Our total liability for any claim is limited to the subscription fees you paid us in the 12 months before the claim.
9. Ending the subscription
You may stop using the Services at any time by not renewing; see our Refund & cancellation policy. We may end or suspend the Services for serious breach of these terms or non-payment. After an account ends, you can ask for an export of your data within 30 days; after that it may be deleted, except records we must keep by law (such as our own GST invoices).
10. Changes to these terms
We may update these terms. Material changes are notified by email or in the software before they apply. Continuing to use the Services after that means you accept the updated terms.
11. Governing law
These terms are governed by the laws of India. Courts in New Delhi have exclusive jurisdiction.
12. Contact
ARVOXY SYSTEM PRIVATE LIMITED, E-16 Geetanjali Enclave, Malviya Nagar, New Delhi 110017, India · Email: connect@arvoxy.com · or use our contact form.