Refund & cancellation policy
Last updated: 13 October 2026
This policy applies to payments made to ARVOXY SYSTEM PRIVATE LIMITED (“ARVOXY”) for ARVOXY software subscriptions: Property Management (PMS), Booking Engine, Point of Sale (POS) and Channel Manager.
Cancellation
Subscriptions are prepaid and do not renew without a payment from you. You can stop at any time simply by not renewing. Your products keep working until the end of the period already paid for, and you can ask for an export of your data (see our Terms & conditions).
Refunds
Subscription fees are for access to the software for the period chosen and are not refundable once that period has started, including for unused days or months.
We will refund the amount in full in these cases:
- you were charged twice for the same invoice, or charged more than the invoice amount;
- the money was debited but the payment failed and your subscription was not extended;
- a product you paid for could not be made available to your account because of a fault on our side.
How to ask for a refund
Email us within 30 days of the payment with your hotel name, invoice or order number and the payment reference (Razorpay payment ID or bank reference). We reply within 2 working days.
Refund timeline
Approved refunds are made to the original payment method. Once we start the refund it usually reaches you in 5 to 7 working days, depending on your bank or card issuer. Payments through Razorpay are refunded through Razorpay.
Hotel bookings made by guests
When a guest books a room on a hotel’s own booking website powered by ARVOXY, the booking and any payment are between the guest and that hotel. Cancellations and refunds for such stays follow the hotel’s own policy; please contact the hotel directly.
Contact
ARVOXY SYSTEM PRIVATE LIMITED, E-16 Geetanjali Enclave, Malviya Nagar, New Delhi 110017, India · Email: connect@arvoxy.com · or use our contact form.